Well there is one answer, it's too bloody difficult to get in to the ambulance service! As you know, my daughter is itching to get in but the goal posts keep getting moved. Telephone triage is dodgy, it's so much better if you can see the patient. I'm sure that's one of the reasons that you have problems about who is sent where. eg emergency care practitioner or fast response or ambulance. At least when I triage house call requests I often know the patient and I have their notes. Your control have a very limited time to decide which ridiculous target they are aiming for! As for ethnic minorities it seems the better educated opt for jobs as accountants, doctors,lawyers, pharmacists etc. possibly because these are considered to be suitable professions by their parents. I still don't think the general public have a clue what an EMT does. It goes back to an earlier discussion on how the ambulance service has evolved from the pick up and run era. Sadly, those who have not been so well educated would not get through the selection especially now there's no EMT training so you are expected to go to university to become a paramedic. If we brought back some form of apprenticeship we might get more diverse applicants to jobs such as yours and nursing and many others. I'm not a huge fan of all this university stuff. Sure if you're really academic and want to study in depth, fine,but soon you'll have to go to university to work in a pub or a chip shop.