its good to read the positive support for NHS direct, its an innovative service thats has huge demand from the public. Are you telling me that you've never known ambulance staff taking a patient in to be checked on the safe side. I'm aware sometimes ambulances may be called unnecessarily but can NHS staff work together. I notice you didn't comment on the BBC news story reported the following day where a child was waiting to be seen in A and E for 90 minutes for a head injury he got so distressed the parents took him home, they rang NHS direct for advice who told them to return to A and E because of his symptoms. He was diagnosed with a skull fracture and swelling of the brain. We all cover each others back, can we stop this blame culture as its the patient who comes first.