If I am ill I would like to be treated by a caring and thinking human being - not a rule bound automaton. Your common sense and your ability to bend the rules when it makes sense are both appreciated. Your honesty and bravery in admitting when you do have to bend the rules are also admirable. I hope none of the jobsworths manage to use your honesty to make life difficult for you. Taking responsibility is often difficult and fraught with pitfalls. Just following the rules is easier - but sometimes makes less sense & is less effectiive. Well done. Thank you.