I reckon they could save some dosh by sacking everyone in ambulance control. I mean, they allow those guys to use their common sense even less than they do you frontline guys. It seems like calltakers are treated like data entry clerks whose job it is to read out the prescribed questions, type in the answers, then let the computer decide the priority level of the call. Now, excuse me if this is being cynical, but if they're going to be treated like that, why not just have a computer system that says "Press 1 if you are having difficulty breathing, press 2 if you have pain in your chest, press 3 to hear more options, press hash to return to the main menu, or press star to hear these options again."