As one of the useless types in Control, perhaps you can tell me who will: a. warn an amb crew about a hazardous situation, which becomes apparent when they are already on way to a call; b. be the human voice that the crews speak to, when they need something done, a favour, some time out after a nasty job; c. take the call from the crew, who have been assaulted and want urgent police, because the all-seeing computer didn't tell them about the bloke with the knife, on the automated police call, where all of the info doesn't appear on the crews' screen. d. be the contact on the radio, who is there to give crews any and all info they need... I coud go on.......