(Appropriately, at least for a geek, the comment verification thingy wants me to type "JK FUD") I thought there was considerable scope for them to have done it worse, though there were some very not-you bits, like the one where they try to paint you as walking into every building brandishing a large pair of scissors, ready to stab anyone you find. Aah, a granny! *stab* And I don't think you have the kit to strap people down to the beds, do you? You always describe holding them down. There were good bits: whoever you chatted to did actually make notes and mention stuff important to you, not just the violence, but the understaffing, the rise in numbers of calls, and then ending on the plan to use cars instead of ambulances. So some good points did get made! That, and your blog got a plug, too :)