At the risk of sounding like a "Daft Patient" type - I've read through some of those complaints that Tom didn't list in this post. While a number of them are, in fact, silly - there also seem to be a fair few that are legitimate complaints. I'm sure there are an outstanding majority of ambulance workers, hospital workers, and other medical professionals who do their jobs, do them well, do them consistantly - but not only can EVERYONE have the possibility of a "bad day" - it is also very probable that there ARE a few who are just not suitable for working a job with direct contact to the general public. Lord knows, I'm not - that's why I'm an accountant. Everyone makes mistakes, everyone screws up, everyone has a "bad day" now and again. Sometimes we don't realize that we are coming across "cold" or "rude" or what-have-you. Sometimes we need a kick in the arse to remind us.