grrr silly tiscali ate my comment first time round, anyhow, what I was saying was, these folk have way too much time on their hands, I work in a job where we give out feedback forms 99% of the time they are great, we got one, one bad letter and form, and it causes such a hoo-ha you'd think we never did anything right, there were meetings all over the place it was treated like the crisis of the century our complete system was overhauled. Of course there are valid complaints and everything should be investigated to a certain extent but everywhere seems to’ve gone mad especially when they end up taking the word of a petty-little-hitler over one of their long standing trusted (I should hope so anyway) employees.