Some extracts - try not to laugh too much. Page 92: Member of the public states that a member of staff at (an LAS ambulance) station, got into his FRU and mouthed 'I'm going to drop you on your head'. Complainant states she witnessed this from some distance and called the Police. Note the last sentence. Page 92: Member of the public unhappy with what appears to be two ambulances and an FRU rushing through traffic on lights and sirens only to then be seen shopping in a store. Can it be verified it was the same crew? Page 94: Elderly man fell at home and couldn't pick himself up. After calling 999 the Police arrived and then called an ambulance, when it arrived it was no longer needed. The female paramedic was questioning the patient's daughter whilst she was on the phone. The paramedic then picked up her medical bag and rudely stormed out of the house. Paramedics like being called out to false alarms. Page 94: Social Worker unhappy with the crew who attended patient who was sectioned, patient was ready to go but the crew would not convey without the Police in case the patient became violent. There was a30 minute wait which led to the patient locking himself in his room and threatening to jump out the bedroom window, the Police had to then intervene. However the patient was still willing to travel and did not need to be restrained. Isn't it policy to have the police on hand when dealing with head cases? Page 97 - bottom of page: What is a Teal Leader? Page 97: Complainant states that "JSand S" at (an LAS ambulance station)y have been humiliating her and her son and the local shop keepers. She also states that they have ordered goods for £500 on her account for Littlewoods catalogue.” (It should be noted that staff records reveal that no staff answering to the description Not to mention spelling, punctuation and grammar.