Agreed. I have had to complain a couple of times, but these times are outweighed by the significant number of times I have spoken to or e-mailed managers, supervisors, etc. to compliment or thank staff for excellent service. Praise is too rare a thing today. E-mail has made it even easier than ever to give it, as well. And (sorry to the grammar anoraks!) it makes me feel good to think that I may have cheered someone up. Apologies if this comment isn't the best-constructed that you've ever read. I've just got up after nights and I'm still a bit woolly-headed. If you're not happy with its quality please contact complaints@shoveitupyourbum.com (",)