......and you will cope with them, we all do in our different ways. Tom has this medium to help (sorry to put words in your mouth Tom but I assume that this does help) and in a way, reading this blog helps out me too. I sit here after a bad shift, thinking why do i keep putting myself through this, then I read what Tom writes (some days he has had a worse one than me, sometimes a better one) and the comments that follow, and you realise that no matter what people say or do, there are people out there that appreciate you. And that helps. Yes things won't always go your way, but its not that often that you look back and think that you have had a bad situation to deal with, this job is still as rewarding as the day I joined, and even though there are ghosts at most corners now, there are just as many corners with living people there to remind me that I have done good on occassion too.