Re. the reporting people for being stupid. I wish. I work in Police Control, callers regularly, swear at us, shout at us and are sarcastic and abusive and are terminally stupid. I know Amb Control have the same problems. We are taped and they are not allowed to retaliate, in case they make a complaint. I have often said why is there not a system in place for us to complain about this type of caller and for them to be given warnings, when they get so many we are allowed to cut them off before they even speak. Ambulance crews currently are not taped when talking to a punter – I suggest Tom makes sure there are no witnesses and tells the person exactly what he thinks.