I would love to charge the time-wasters, the problem is it would not work for 2 reasons: - 1, On the whole the time-wasters are also claiming benefits so would bound to be made exempt from paying. 2, It's the people who actually do need us who will be discouraged from calling us. Their are already enough older people dying and suffering because they "didn't want to bother us" Best thing to do is be nice, take them to hospital, sit them in the waiting room and 'forget' to book them in.