There'll always be stupid and unreasonable people unfortunately my friend! I'm in the coastguard and some of the jobs we get called to leave you thinking "why did you not think this was going to happen?". I'm dead against levying any form of charge though even for the stupid ones/time wasters. The problem being that when people know that there may be a charge for rescue/ambulance response it puts people off calling when the situation may be genuine, or waiting til it's too late for fear of having to pay. However, i do think it's perfectly reasonable to point out to a person if a call has been inappropriate in the hope that it may educate them, we call it giving "advice". Although I suppose it's a bit easier to speak your mind when you're a volunteer and don't rely on what you're doing to pay the bills...but you should be able to and there should be the support from on high if you do point out to someone what a numpty they are. As Long as you stick to facts and aren't abusive what can they complain about (I know...not how it happens!), but it makes it hard for them to substantiate that complaint. I do have an awesome amount of respect for you guys and the crap you put up with though!