While I understand your frustration, RapidResponseDoc, I still think that the severity of the issue will determine what the "higher forces" will do to help alleviate the situation. Any additional "data" that can be brought forward to support your case would be a GOOD thing. And the same applies in A&E with the whingers (time-wasting-non-patients) there. Very inexperienced A&E Docs need to learn to triage better if they are spending hours wondering what to do with a drunk and ignoring folks who's lives are hanging by a thread. As for taking the ambo away from a job that needs them NOW - yes, that may well be an issue and that may well equally be no more than a "perception". Will it happen? Certainly. Does it happen every time that someone calls inappropriately? Probably not. How often does it happen and how much time does it really waste? That's the question. Yes, even one person who dies because of a whinger is bad - but there's no telling the ambo could have gotten there sooner either - it could well have also been out transporting someone from one hospital to another or some other non-emergency. Why would you be so adverse to having a simple bit of unofficial research done to determine the true scope and quantity of the problem? Sometimes that "unoffical" research is the straw that breaks the back of the establishment and its refusal to look into something.