Brilliant Matt, I had never thought of measuring Trumpton like that!!! Although now when I turn up to anything that they are attending, I will be thinking about your "measurement" and have a little chuckle to myself. As for becoming unfeeling Tom, just like the others have mentioned previously, in this job you have to become numb to some of these jobs, you can't just continue on bottling things up, otherwise your head will just explode.... I too find myself moved by the jobs that we attend to. Going out to the "drunken eastern european" whilst Mrs Miggins is being brought in to hospital by a friend because she didn't want to worry anyone about the heavy weight she feels in her chest and the pains in her arm and throat that she has had for two days (yes the very basic symptoms of an MI) the service is abused (although not necessarily by anyone from europe I hasten to add) but we have to harden ourselves up to the fact that nothing is going to change. We have to deal with everyone equally, even if we have just had them cut out of a car, stinking of alcohol and wondering why we are helping this person who has chosen to drink heavily and then drive his/her car into someone elses while we have just "called" the driver of the other car because they are just too badly injured to help.