Had a similar experience yesterday. At 1700, I gave one of the crews on my sector what I assumed to be a lovely "Get you off on time" job. Drs take in to hospital half a mile from the patients house, littlle old lady with a UTI, for a local crew who were off at 1800. How wrong could I be? On arrival, the small, elderly, thing sitting in the armchair went absolutely ballistic when she was touched, and both crew ended up covered in scratches and bruises. Unfortunately, the doctor who booked the journey hadn't mentioned two salient facts in this case. 1. the patient didn't want to go to hospital and b. in her confused state she thought anyone who touched her was assaulting her (due - apparently - to some less than professional handling in another hospital a year or so back). As it turned out, we managed to contact the GP, and got him to arrange another visit. Oh and the crew didn't get stuck there, and got off on time :-)