Yay for the tube train staff! My mum in law (who is very deaf) got on the wrong train, because she couldn't hear the change of platform announcements, (think what a bewildering place a main line train station must be if you are deaf.) I received two calls from a member of staff, telling me where she was; how they were going to get her back to the right station and who was assisting her. Then a third call, from the same member of staff, to ask 'I am doing my NVQ in customer care, could I put your name down as a reference please?' Of course he could! and spot on that staff are taught how to care!