We went to a very similar call the other week, lovely old lady, blind in both eyes since she was 80 had fallen backwards after trying to get paracetomol out of her bedroom draw, slight cut on the nose but apart from that was fine, ever so apologetic for "dragging us out here when there's people who need us more" a pick up off the floor, putting back into her favourite chair and making her a cup of tea and she was made up..then our next job was to a chavvy female who demanded we take her to hospital "coz I know my rights innit"