We hear similar complaints fairly often; apparently some of the local citizens who have nothing better to do than listen to EMS radio dispatches and time us from dispatch to response assume the entire department is home having a beer and watching the game and we take our own sweet time getting to the house. No one seems to want to hear that a combination of BS calls, an all-volunteer force, employers who won't allow anyone who works locally to leave for a call, and an eggshell-fragile local economy that forces a lot of people to work 40+ miles from town makes coverage thin during certain hours. Its especially pleasant to get out of bed at 4:30 in the morning and stand blinking and disoriented in the overwarm living room of someone with hives getting told off because it took us 15 minutes to get there.