Some of the crews on our sector have taken to booking delays in minute detail (sat in queue, spent half an hour getting patient to remember their name, waited for bored looking nurse to finish reading book and talk to us, waited for cubicle, filled paperwork, helped old lady into reception, found K301 were blocking us in, argued with K301, cleaned vomit from trolley bed, had glass of water, went to toilet...) and I always write what they have said word for word on the log. If management are actually reading this it might convey the idea that 20 minutes isn't really a long time to be at hospital and crews resent having to justify themselves for taking longer.