I'm sure I've read something wrong there. When you say "Nee Naw and co. already do this", do you actually mean that in the context of First Aid in the Workplace, when a person calls 999 with an emergency, then before any practical help or advice is given, the call-taker's first step is to ask the caller to go and find someone of the correct diversity combination to perform first aid until the ambulance arrives? And that if no one of the correct ethnicity is available, then Stonehead's FAW trainer was correct, and no one should touch the patient until the arrival of the ambulance?!? Please for the love of whatever, tell me that all you mean is that *if* there's some choice of crews/first-aiders available, then an effort is made to respect certain preferences.