Unfortunately Tom it appears to me you've become confused with your terminology. You have used the term 'nursing staff' for some (and I mean some but not all) staff in these nursing homes. A lot of these staff should be referred to as staff because they have no compassion nor caring attitude for the patients in their care. I too have attended these sorts of homes and wondered why on earth these people are in the job that they are in. They don't like nor do they even try and talk to the elderley patients in their care. I worked in a care home for the elderley some years ago and some of the stories I got told and the conversations I had were really interesting and quite amusing.