"Client" and "service user" indicates in spin-doctor speak that any person you have to deal with is an informed, educated, and able partner in the choices you make. I see myself as a "client" at my hairdresser and a "service user" of my ISP, for example, both services where I am empowered to walk away if they go wrong.... and spin-doctors rely on the one example meaning all of them, in the mind of the public. Great if it all goes well, and they are what they are described as. Grounds for either blaming the victim in cases of abuse, or (as bad) blaming the nurse in cases where they aren't. And I have to add, that if I was floored overnight with a leg that swelled to 3x its size, crippling abdominal pains, delirium, and shitting blood, I'm neither a client nor a service user, I am a PATIENT and I need not services, not "client choices" - but medical help asap. You think?