But have you tried that? a paramedic was tied up for an hour and a half, trying to get to speak to a Dr on my mums behalf. In the end I took over trying to get through, so the paramedic could go on to other calls; 40 min later I did get to speak to a receptionist, only to be told we had rung to late for a home visit that day. Had we been able to get through at the outset, two hours and ten mins earlier, we could have had a same day visit Agghh..... the frustration.