You're absolutely right - drives us in Control mad!! I've said it before - I'll happily send my last amb to "Gran Down" (prob NOF gone, dehydrated, confused) Green 2 because she's been on the floor all bloody night, over the Red call to the twat who is "Not Alert" (because he's totally rat-arsed). This poxy American system of AMPDS is soley used because "Someone might die and we'll get sued". It massively over-categorizes minor matters, and under-categorizes the "Doris" calls. It does little towards triaging calls, because certain people know how to play the system, and - effectively - lie to get an amb on immediate response. I use the word "lie", because a person who has severe difficulty breathing and/or central crushing chest pains, tends to mention these matters immediately on calling 999, NOT as an afterthought, when they initially rang up with cold or flu symptoms.