I couldn't agree more with everyone.... It is such a stupid and frustrating system. We used to attend all calls on a "blue light" response, regardless of the nature (Green, Amber or Red) now someone has decided that it might be dangerous for us to respond on blue lights to a "green call" so instead we tootle along in the traffic until we get there. (but its ok for us to drive quickly to a drunk in the street at any time of day, or indeed a plonker in their own home) My first "green" job under the new system was as follows.... 90 yr male on floor, unable to get up, no apparent injury, wife on scene for access. It took us an hour through rush hour traffic, from one side of the patch to the other. We were greeted by wife with a "gosh, you must be so busy, its been a little while since i called" to which we couldn't really say, "no love, actually this is our first job of the day, some computer has decided that your hubby isn't a deserving cause for a quick response" so in we go, she explains she has been trying for 4 hours to get him up herself hurt her back in the process and decided it was best to call for us (so thats 5 hours or so total on the floor) We get to hubby, he is on the cold laminate floor, he is on top of his own legs and in quite a lot of pain, you try sitting on your legs for a few minutes and they start to get a bit painful..... he has chronic COPD and is on his own O2, 24hrs a day. He is stressed out and extremely grateful for us getting him up. Indeed he hadn't hurt himself at all, but then his generation wouldn't complain much even if he did. But the computer said that he wasn't a priority. I was tempted to tell them to do what the drunks and time wasters do, say he is having breathing problems or chest pains, then at least we would be there sooner. But no, I couldn't do that could I. I think Messrs Walliams and Lucas got it right in their travel agent/bank sketches in Little Britain.... " computer says no"