Did they smile and nod a lot? I admire your perseverance Tom. though i sometimes think that maybe it would be better if they had to recieve some of the service that we are all stretching ourselves to provide and mybe they would finally see that the health servce cannot be run on the good will and caring attitudes of the staff,but needs some major financial input from the government rather than the platitudes we normally recieve. I know we do a good job and dont need some pencilneck government minister who is just trying to look good or the voters telling me so :) keep up the good work Tom