I agree that there is more that unites us. I guess that I just feel that the admin handover is the other half of getting the patient bedded down. You know road crews - lazy buggers the lot of us, so why do we do the admin handover at all? And why are people unhappy about not doing the admin handover? (And it's not just because the reception staff might be the only 'normal' people we talk to all shift...) And I agree, 585 is really good for booking in, as is 892 - some of those a bit further East *are* a nightmare though. But that's why one person books in while the other does the clinical handover. Anyway - the proof is in the pudding, lets see what happens first; times at hospital drop or a patient drops dead in the waiting room (or complaints about being 'forgotten' rise). And we'll see if 'I was only following orders' saves a paramedic from a HPC grilling... (In the long run I agree that we shouldn't be spending so long at hospital - but with the pressures of handing over to a nurse, and making sure that our paperwork is up to scratch I can't see it decreasing much at all).