It is tough to hear such things. I'm a volunteer counsellor with a well known national children's charity (among my many other day to day things) and have heard stories that just leave you thinking. Thankfully, I don't come face-to-face with those I speak to so it's not as tough, but it does leave you thinking and indeed that thinking lasts for days - sometimes longer. Your blogs tell the stories in few words, but in a way that has a massive impact.