Made me laugh a lot, Tom. The whole scenario is horribly familiar - often in the early hours, to really rub it in. I do wonder whether there might be a way of introducing a charge for inappropriate use of 999? Something that required 2 signatures to activate - one from the ambulance crew and one from the receiving staff at A&E. If it was well advertised, it might not put genuine callers off. (sigh) But I think management are probably more interested in ORCON and chasing times than looking at the nature of many of the calls. Thanks for a great blog, by the way. I've only just signed up, but I've been reading for a little while :)