Tom, you have the patience of a saint lol As a patient who has frequent need for our local first responders and the crews help alot and the stories they bring with them shock us. I am sure as well genuine callers wouldnt be put off by a risk of a fine if wrongly calling, because from personal experience genuine callers really do not call at the drop of a hat, from my point of view alot of soul searching and trying everything I can first kicks in and then when there is no choice we disturb the piece of our local 999 peeps who I have to say are life savers just like you all !! You only have to touch a persons life once to have saved it many times over !! God bless you guys and gals for the work you do !! The patients really do appreciate you !! Donna