Point taken. That's always the way though, my experience of elderly patients is that they wait patiently for their turn, still believing in the idea of a fair go. Or as you say, they don't want to bother you. Contrast that with the younger patient from the 'it's all about me' school of thought. I have such fond memories of my time working in an NHS hospital in East London with the 'I pay your wages' patients and their relatives. One such occasion still warms the cockles of my heart. A relative of a particularly nasty, rude and ungreatful patient had just delivered the immortal line. I smiled sweetly and said, "Yes, and I pay your dole, your housing and your child support. Now, do you want to sit back down and be quiet?" Fortunately for me I seemed to have shocked him into silence and he walked away like I'd stunned him. I love the idea of free health care at the point of delivery but I hate the evil turds who abuse it.