It's all very well saying there are people out there who do the same job and manage - 12 months ago, Tom would've been in the same category; he's had a bad 12 months. These things happen sometimes. If you're sick of hearing him moan, then stop reading - Tom isn't paid to do this, he does it to let off steam - sometimes that'll be by entertaining us all, sometimes by sharing a sad moment so he can cope with it better, and sometimes dealing with the frustrations that life sends his way. I've got a lot of respect for the guy - he does a job I know I could never do, because I know I couldn't handle the shifts - or the way the public treat him. And one day I may need his services, or one of his colleagues. Don't you dare try to put him down.