We have the same system, after the event we fill out a form requesting that an address is flagged in the cad system, thereby informing future crews that there has been an issue at the address and that it is unwise to approach without a police presence. Like you I am not stupid and it seems that all and sundry choose to arm themselves (regardless of this, houses generally have a kitchen, and with that one would assume a nice array of knives) I don't know about you Tom, but for some reason in the recent months we have been having our messages ending with 'will not be violent' I beg to differ on this point. How do they know he/she won't be violent???? Do they ask? It would be nice to get a comment from a 'dispatcher' on this point as in my view someone who is quite a violent person, may not truthfully answer that question. In all seriousness, they are not about to tell dispatch that as soon as the crew ring the door bell they are going to jump out of their hiding place and stab them are they? Unfortunately I have been on the receiving end of a few incidents over the last few years, and the Police have been absolutely brilliant. I note that you mention about cowering behind two five foot nothing WPCs, its not so much that, its the fact that they have the training and authority to deal with such violent situations, I have assisted on one occasion a female officer who was begining to struggle somewhat with a regular 'client' and I think it was a welcomed helping hand. At the end of the day we are not there to be bonked on the head (I know the Police aren't either, but they have big sticks and stuff to hit them back with) nor should we be expected to deal with such violence and aggression. We also do not have the 'authority' to restrain these violent people, so all we get is two choices, except the beating or run..... I have found out I can run quite fast, even with my equipment in hand (although it does tend to get dropped quite quickly in such incidents)