Tom, my apologies, the room is a highly stressful place at the min, I had just finished writing a letter to LAS news before I read your post so was already in a bad frame of mind. So to clarify, yes the call taker should have asked how the injurys occured and dont let anyone BS you with the whole "we have to stick to the script" speech, yes we do but you can ask how things happened. The room is overflowing with new staff at the minute, so by no fault of there own they have little support, they cant ask the person next to them as they will most likely be as new. Sector staff dont ring down to ask the call takers questions for the same reason, it is often quicker to phone the caller back your self, and if you do phone the supervisors desk, you usually get some attitude and someone mumbling "give them a chance"....many times i have felt like screaming down the phone that we dont really get second chances in the A&E world. I know that no member of staff would knowingly send you into a difficult situation, I certainly wouldnt, and yes I know your area is particularly bad, I worked your sector. With the way things are going it is very difficult, as a radio op or allocator, to keep up, FREDA sends calls before you have chance to blink, literally one second there then gone, this may be the reason that you were sent BEFORE enquiries were made, this isnt a excuse on the sector staffs part but it is definately a additional factor to consider.