As a person who works within an Ambulance Control room I have to point out a couple of things: The wonders of Call Connect are loathed by us just as much as they are by you. We now have to send crews out to simply an address and a "pre-alert", no details of what's happened or who the patient is or if there are any risks there or not. Supposedly, information is supposed to come through very quickly but bearing in mind crews are expected to get to scene within 8 minutes it's becoming increasingly common for crews to arrive on scene before any info has come through. In our Trust, crews are encouraged to run to the area on blues and if they've received no more information, to stop round the corner and call up for more info. So far, this is pretty hit and miss. Unfortunately, the call handlers these days are not allowed to use things like common sense to assess a call. They have a script and, in our trust at least, are audited on their calls every day. If they are found to deviate from the script in even the smallest way they are reprimanded so if there isn't a question in the script that says "How did you sustain your head injury?" then they simply can't ask it! Crazy, I know, and if I had a penny for each and every job I rang back myself to find out what the hell is going on other than someone is "sick" I would not need to work for the service anymore...