madmalteser, Im a dispatcher with the LAS, call takers can ask how a injury occured and they wont be penalised, and if they are its minimal, what is a QA report worth?!! Not an awful lot. unless you do it on EVERY call you should be fine, i cant believe that someone whouldnt question a caller further if they just said they had head injs, for a starters you need to be able to go to a appropriate ProQA card, i know there is traumatic injs, but a head injury can be one of many cards, fall, rta, assault, entrapment, ped v's train, im sure you get the idea. People need to know the limits, no you cant swear to a caller but PLEASE you can ask some appropriate questions, and if you dont/wont/dont dare then maybe these staff should be in a different job. alsong as all the normal questions are answered go for it. What would you rather, you get 98% on your QA or a crew gets attacked because you were to afraid to deviate from the script.