I understand where you are coming from on this Tom - I am a call taker and I still consider crew safety the most important factor for any call. I think the rules vary for each service as to how you deal with calls. Most call takers will ask how the patient obtained the injuries for Proqa. Also some services say you can ask the question about where the attacker is straight away others follow Proqa exactly and ask it half way through the call. But call connect has pro's and con's - patients should get an ambulance quicker but the crew safety is sometimes compromised