I also work in LAS control and I have to disagree quite strongly with some of the stuff being posted about control. Firstly, when you are calltaking it's amazing what information you are not given - I had a woman phone up saying her husband was diabetic and unconscious. Did all the questions and got my determinent when the lady happened to mention that her husbands BM was like 5 or something. When I asked if that was unusually low, she replied no. She then added - he just fell down the stairs and now he won't wake up. At least in the LAS you aren't sent out on an address alone - other services are even going as far as sending crews whilst the call is still in the queue to the operator (if the address is CLI) in an attempt to meet the godly ORCON. We at least give you a diagnosis! Someone else said that if they don't have enough info as they arrive at the call (such as no diagnosis) then they park up and ask for more. There is nothing stopping any crew member doing that. Control can't be expected to babysit everyone. We are fully aware that some calltakers are not using any common sense but don't blame "control" as a whole. We are working our arses off for you to get extra info. And considering half the time we don't have any dispatchers, the radio op is doing all the ringbacks alongside talking to you on the radio, putting in blue calls and arranging GP's whilst having their head kicked in by management to put people on standby, get people on break and half the time we are simply the messenger. We are doing our best under immense pressure from management and we do our best to give you as much information as we possibly can, as soon as we can possibly get it to you. Remember, if you are a crew then you are dealing with one call - we are dealing with an entire sectors worth. If in doubt, or there is ?cause and you're dubious - call us up. Let us try and get more info before going in. We have to sit there and look at our sectors percentages of orcon made and missed for the whole 12 hours and to be honest I couldn't give 2 hoots about maing ORCON if it means a crew is safe. Everything is documented on the log so they can easily see if a person is waiting for police or more information from control. Rant over!