Andrew... I am assuming you know nothing about this 'drunk'. Therefore you don't have a right to be so judgemental, not all drunks are bad people and deserve to die! People turn to drink for all sorts of reasons, how do you know he hasn't been to war himself?! As far as I care (having been saved by paramedics, and also working alongside them as a PC) those who work in the ambulance service should be appreciated more. They do a hard job which is far from glamorous. Just because Tom is expected to deal with bad things it doesn't mean they won't have a profound effect on him. Tom is still human, we should appreciate his honest and frank writing of a job most people know so little about. One day, you may be in need of help, you should be greatful people like Tom exist and are impartial and will try hard to save you regardless of who you are.