*I used to know all the special names for this sort of thing, and much, much more. Now it's so soaked into the very fibre of my being and I've forgotten the 'proper' terminology because I use it unconsciously. I'll leave it to the experts to use the long and impressive words. Erm..."unconditional positive regard"..."building therapeutic relationships"..."working collaboratively"... Though if you're not really into the likes of Carl Rogers and other slightly rubbish humanistic psychologists, one could just refer to it as "being nice".