A simple thanks costs very little but means so much. It's a pity more people don't do it. My daughter was taken to A&E and subsequenlty had to re-visit the bandaging clinic a further 12 times. At the end of it all, I bought the nurse who treated her and the A&E doctor who operated on her a box of chocs and a bottle of wine. I know they were "only" doing their job but they did it with kindness and thought to a very frightened 3 year old. They didn't have to be like that, they could've just gone about the task in hand quickly and not cared about my little girl. I saw the doctor 2 weeks after the op in the supermarket and he was kind enough to come over and see how we were. Like you Tom, kind and caring, not just a dash in, get job done and dash out again.