I work in a control room and sometimes we can tell that the calls arent what the callers say they are, the problem is unlike the police or fire service when the public call we have to follow what the computer system says, we are not allowed to judge the integrity of the caller, and we are not allowed to dig much deeper to find out exactly what is going on, we have to go on what the callers say. What I am getting at is that some of this calls could be nipped in the bud and dealt with using other resources if people had more education about what we do and what we dont do, and if in the control rooms we could dig deeper. I do feel sorry for the crews who have to go out on silly calls, and it especially annoys me when the callers lie about what is going on. Sorry if it seems like I have gone astray of the subject