Yeah, it can be a bitch working in a hostel when stuff like this happens. If you're very lucky and the situation is severe you might no a doctor who's nice enough to come out at 2am and be willing to section somebody. But having said that getting someone sectioned is one of the hardest things I've ever done. Otherwise it might be just talking for hours if they'll let you in their room. Of course, there was they guy with the axe who broke into our locked office because he wanted a chat. Not suprisingly we were a little nervous and called the police when we could. My respect for the Uniformed Police went up hugely during that year in the hostel. The shit they have to deal with every day. And more and more the other services too. When did the uniform become the enemy?