I think you need another holiday. I know you have one booked, but maybe a month off to recharge your batteries... I think LAS need to do a huge media campaign to tell the public just what isn't classed as emergency - full page ads in Metro, London Lite, London Paper etc, buses, tubes. Ram the message home so to speak. I know a wee bit of what it's like, having worked on an A&E recpetion for nearly three years - earache, wee cuts, flu, "these antibiotics my Dr gave me this morning haven't worked".... - what you need sir/madam is not a Dr but Jesus!! On a lighter note, I had a dream about you the other night.....