Absolutely spot on TR - I was merely commenting on the ambulance trust stating that everything in the crew's paperwork was correct - ie they apparently [my italics] did their job. I'm not blaming anyone. I merely wondered if possibily the parents declined conveyance initially. It does happen. I've been involved - on the control side - in jobs where we have attended the same location/patient two or three times, due to an initial refusal to travel, then subsequently changing their mind for whatever reason. I do not know the circs, and I would not presume to second guess.