Just had a thought... If a certain hospital/GP was said to be "rubbish" by the information published, would that mean that those people that are really picky and hard to please won't go there? They'll want to go to more "upmarket" hospitals/GP's... I reckon if that happens... The satisfaction levels in the "rubbish" hospitals/GPs will sky-rocket... It will just be an up and down interval the entire time!