I would have taken it to mean we are too busy dealing with people with cut fingers to look at a one off incident where someone has had a long wait for an ambulance. No-one knows what else was going on at the time and it is possible that ambulances were all tied up with other emergencies. Does a broken leg take precedence over a heart attack or a major road accident? I suspect the quote is wrong however as further down the article it mentions that EMAS wish to speak to her directly.