Tricky isn't it? In the old days of doctor's deputising services it took no time at all before the public cottoned on to the fact that, if they asked for a doctor to call, they got one. How about a big bouncer-man driving? I wonder if it would help if these people had to be interviewed by one of the NHS suits whilst waiting and questioned as to why they thought their case warranted free transport? There are some people who just don't think before they pick up the phone. I once managed to persuade someone who wanted a doctor to visit at Christmas because it was difficult for them to come to the surgery that the service was for medical cases, not social. Eventually he got the idea and was quite reasonable. This is a subject that should be aired very soon, as it seems to me that we are now in a position where there are fast responders, ENPs, EMTs and paramedics all being sent to people who know the buzz words- difficulty breathing, bleeding, choking etc and no-one dares to refuse to go because of the danger of being sued right left and centre.